What should I prepare for a first conversation?
Your floor plan and your ideas. Nothing needs to be decided yet. We will tell you first whether it can be done and roughly where it will get stuck.
If you write to us, it helps to include the details below. Commercial: type of business, location and floor area, budget, target opening date and lease status. For F&B, add average spend per guest and number of seats. Residential: location and floor area, how many people will live there, budget, target move-in date, and whether you have a floor plan.
Ready? Write to us.
If my budget is limited, can you do just part of a project?
We take on a project as a whole, so we do not split it into parts.
You can still tell us your budget and the scope you have in mind first. We will tell you whether it can be done and roughly where it will get stuck.
Not sure the budget is enough? Write to us anyway. You do not need to have it figured out.
How soon will I hear back after I write?
We usually reply within 2 business days.
If you have not heard from us by then, write again or message us on Instagram.
The fuller your details, the more directly we can answer what you most want to know.
Write to us, or message us on Instagram.
What kinds of projects does ON Design Lab take on?
Both commercial and residential. Commercial covers F&B, retail, offices, department store counters and storefronts.
We do not start by picking a style. We start by working out what the space should say for you, then decide how it looks.
Not sure your project fits? Tell us about it. We will tell you first whether it can be done.
How are residential design fees calculated?
NT$8,000–12,000 per ping (about 3.3 m²). Where you land in that range depends on the condition of the property and how complex your needs are.
Once we have seen the site and talked it through, we give you a specific number and explain why.
The fee covers more than drawings. It includes how we plan the space, plus a complete set of drawings.
To see what the money buys, start with What does design cost per ping?
How is the site supervision fee calculated?
12% of the construction cost.
During construction, we coordinate the contractors and check the work on site, so that what gets built matches what was drawn.
The construction cost itself is paid separately to contractors and suppliers. The supervision fee is not an extension of the design fee. They are two separate things.
Section 1 of What does design cost per ping? explains how the design fee, construction cost and supervision fee differ.
How are commercial projects priced?
Commercial projects have no fixed unit price. Each one is quoted individually, based on brand scale, number of locations and site conditions.
Pricing by floor area would give a misleading number for commercial work, so we do not quote that way.
When you write, please include: type of business, location and floor area, budget, target opening date and lease status. For F&B, add average spend per guest and number of seats. Our email is info@ondesignlabltd.com.
If I am opening several stores, do I pay the full design fee for each one?
No. For the first store, we develop the complete design concept. Later stores pay only a documentation-adjustment fee, which covers adapting the concept to each site.
The reason is simple: a second store is about applying and fine-tuning, not starting over, and we do not want to charge twice for judgment we have already made. This works especially well for department store rollouts and chain brands.
Planning a rollout? Write to us and tell us how many stores you have in mind.
How does the design process work?
Five stages. We move on to the next one only after you have confirmed the current one.
1. Brand Understanding. We start by understanding you: how your day runs and which complications need sorting out first (for a home), or what the brand believes and how it operates (for a commercial space).
2. Spatial Strategy. We turn what we heard into a spatial approach: the concept, the direction of the floor plan, and how the budget is allocated.
3. Design Development. Floor plans, then 3D visuals, then elevation drawings take shape, step by step.
4. Construction Supervision. At tender stage, we explain the design to the contractors, coordinate them and supervise on site.
5. Handover. At completion we check the design side and hand the design work over to you.
For what happens in each stage, see Process.
How do payments work?
In installments tied to the project stages. The split and timing of each installment are written into the contract, so everything is clear when you sign.
Questions about payment? Include them when you write to us.
How many revisions are included?
Two rounds of revisions are included at the concept stage and two at the 3D visuals stage. Directional changes after sign-off, or additions beyond the agreed scope, are quoted separately.
Who owns the copyright to the design?
Once fees are paid in full, the design is yours. (Legally, the economic rights to the design belong to the client.)
We keep one right: to show the work in our portfolio, on our website and in award submissions. For residential projects, we always use a code name in public, such as Residence C, never the real project name.
Want to check something first? Write to us and ask.
Where does ON work?
The studio is in Taipei, and we take projects throughout Taiwan. Overseas projects are welcome too.
When you write to us, include the project location and floor area.